Terms & Conditions — Hango Pro

SwissNights Sàrl, a limited liability company under Swiss law, UID/VAT CHE-233.559.692, Chemin de Bellevue 5, c/o Gustave Henzi, 1052 Le Mont-sur-Lausanne (“Hango”, “we”), operates the Hango nightlife platform and the Hango Pro professional portal.

1. Definitions

• “Portal”: the Hango Pro web application, including its mobile/PWA version.
• “Customer”: the business or professional organization holding an account (organization) on the Portal.
• “Authorized User”: any individual attached to the Customer's organization (owner, manager, billing contact, content).
• “Managed Profile”: the listing of a venue or organizer administered through the Portal; each Managed Profile carries its own subscription.
• “Services”: the offerings described in art. 5 (subscription plans), art. 6 (Hango Social) and art. 7 (one-off services).
• “Hango Channels”: the media operated by Hango (webapp, mobile app, agenda, Hango's own social media accounts).
• “Distribution Partners”: third-party destinations of the Hango Distribution Network (notably Lausanne Tourisme).
• “Backoffice”: the separate event-publishing tool (backoffice.hango.ch) with its own credentials.

2. Purpose and scope

2.1 These Terms & Conditions (“Terms”) govern the entire contractual relationship between Hango and the Customer relating to the Portal and the Services.

2.2 Hango Pro is offered strictly to businesses; no consumer-protection provisions apply.

2.3 The Customer's own general terms do not apply, even absent express objection by Hango.

2.4 In case of conflict between these Terms and a signed individual services agreement (including annexes), the individual agreement prevails.

3. Account, organization and Authorized Users

3.1 Account creation requires accurate, up-to-date information. The Customer is responsible for the accuracy of its organization data, in particular billing data.

3.2 The Customer manages the roles of its Authorized Users (owner, manager, billing, content) and is liable for acts performed through those accesses as for its own.

3.3 Credentials are personal. The Customer shall notify Hango without delay of any suspected unauthorized use of its account.

3.4 No UID/VAT number is required from the Customer at signup.

4. Profile types and approval

4.1 Eligible profiles: bar, club, restaurant, festival, collective, association, venue, hotel, one-off activity or event organizer.

4.2 Every newly created or claimed Managed Profile is subject to Hango's prior review and approval. Hango may approve, request changes or decline a profile, in particular where it does not match the platform's nightlife/cultural purpose. No invoice is issued for a declined profile.

4.3 Claiming a venue requires authority to represent it. Hango may request evidence and withdraw illegitimately claimed profiles.

4.4 Venue listings may exist on the Hango platform independently of any subscription, under Hango's editorial management. A subscription gives the Customer control of its listing and the benefits of its plan.

5. Subscription plans (Bronze, Silver, Gold)

5.1 The detailed plan contents are those shown on the Plans page at the time of subscription and repeated in the individual services agreement, which prevails.

5.2 “Story”, “post”, “reel” and “Weekend Agenda” deliverables are publications made by Hango on the Hango Channels, not on the Customer's accounts.

5.3 Hango performs included media deliverables with reasonable editorial discretion (dates, formats, placements). Unused monthly quantities are neither carried over nor refunded, unless otherwise agreed.

5.4 Backoffice access is provisioned by Hango after subscription activation. The Backoffice is a separate system with its own credentials.

5.5 From the Bronze plan, the Customer may create and manage Hango Pass offers. Hango Pass offers are commercial benefits separate from the cultural event feed (art. 8.4).

6. Hango Social

6.1 Hango Social covers the operational management of the Customer's own social media accounts (notably Meta/Instagram and, where agreed, Google Business): strategy, editorial planning, on-site content creation, editing, publishing, community management, replies to comments and messages, coordination and reporting.

6.2 The precise scope, publishing cadence and price are agreed during onboarding and recorded in the individual agreement and its annexes. Indicative cadences are not binding numerical promises unless expressly stated.

6.3 Submitting the onboarding questionnaire creates no subscription; the contract takes effect only upon signature of the final proposal.

6.4 The Customer grants Hango the necessary accesses exclusively through the dedicated tools (Meta Business Manager, Google); no passwords are shared with Hango. The Customer remains the owner of its accounts.

6.5 Hango performs Hango Social with due care, without guaranteeing outcomes (audience growth, engagement, revenue).

7. One-off services and quotes

7.1 Fixed-price services (content, training, production) and quote-based services are available to Customers with an active subscription (Bronze or higher) and are invoiced separately from the subscription.

7.2 Quotes are valid for the period stated therein; failing which, 30 days. Online acceptance of a quote constitutes a firm order.

7.3 Delivered work is deemed accepted unless the Customer raises a substantiated objection within 10 days of delivery.

8. Distribution network and third-party partners

8.1 Hango operates a distribution network (“Hango Distribution Network”) comprising the Hango Channels and Distribution Partners.

8.2 Distribution to Partners requires cumulatively: an active, eligible subscription; a Hango-approved profile; and content compliant with the Distribution Policy (separate document forming an integral part of these Terms).

8.3 Hango retains editorial discretion over all distributed content. Each Partner additionally applies its own criteria: actual publication with any Partner is never guaranteed and does not constitute an obligation of result.

8.4 Not eligible for distribution to tourism partners: discounts, sales, commercial or food promotions, primarily promotional content, and Hango Pass offers.

8.5 The current coverage of the Lausanne Tourisme partnership is limited to Lausanne; venue/POI distribution will be introduced at a later stage, without any committed date.

9. Prices and VAT

9.1 All prices are in Swiss francs (CHF), value added tax included at the applicable legal rate (currently 8.1%). Invoices show the VAT breakdown required by the Swiss VAT Act.

9.2 The annual plan corresponds to twelve months of service for the price of eleven monthly instalments, payable in advance.

9.3 Hango may adjust its prices for the future. Running subscriptions keep their contracted price until the end of their commitment period; any price migration requires the Customer's consent where the individual agreement so requires.

10. Invoicing and payment

10.1 Subscriptions are invoiced in advance, per monthly or annual period. One-off services are invoiced separately.

10.2 Payment is made exclusively by bank transfer using the Swiss QR-bill attached to each invoice. Payment terms: 15 days net from the invoice date.

10.3 No card, online or cash payment is offered. Incoming payments are reconciled by Hango; a mere payment declaration by the Customer does not constitute payment.

10.4 Overpayments are credited to the Customer's account and set off against a later invoice; a refund may be agreed.

10.5 Issued invoices are final; corrections are made by credit note.

11. Late payment, suspension and reactivation

11.1 Upon non-payment at maturity the Customer is in default without further notice (art. 102 para. 2 CO). Hango sends staged reminders; no reminder fees or default interest are currently charged, art. 104 CO remaining reserved.

11.2 Beyond 45 days overdue, Hango may suspend all or part of the Services, including distribution to Partners, media deliverables and Backoffice access. The Customer's access to its account, invoices and documents is maintained.

11.3 Full payment of the balance triggers reactivation within a reasonable time. Suspension periods attributable to the Customer's default give no right to any price reduction.

11.4 Hango may further terminate with immediate effect in case of persistent default after a formal notice setting an appropriate grace period (art. 107 et seq. CO).

12. Term, minimum commitment and renewal

12.1 The contract takes effect upon subscription activation, which occurs after profile approval and signature of the individual agreement.

12.2 Minimum commitment: three months for monthly plans (including monthly Hango Social); twelve months for annual plans.

12.3 After the commitment period, the subscription renews tacitly for successive periods (monthly or annual) unless terminated in accordance with art. 13.

13. Termination

13.1 The Customer may terminate from the Portal with one month's notice for the end of a month, at the earliest for the end of the minimum commitment period.

13.2 The effective termination date is displayed before confirmation. Periods already invoiced remain due; no pro-rata refund is made unless otherwise agreed.

13.3 After the end of the contract, the Customer retains read access to its invoices, contracts and documents; management of the venue listing may revert to Hango on an editorial basis (art. 4.4).

13.4 Termination with immediate effect for cause remains reserved, notably for serious breach of these Terms or of the Distribution Policy.

14. Pause

14.1 The Customer may request a temporary suspension of its subscription (dates and reason). Pauses require Hango's approval.

14.2 During an approved pause, recurring invoicing is suspended and the end of the minimum commitment is postponed by an equivalent duration. Special arrangements (notably for annual plans) are agreed case by case.

15. Plan changes

15.1 Upgrades take effect immediately; unless otherwise agreed, the new price applies from the next billing period.

15.2 Downgrades take effect at the end of the current period.

15.3 Plan changes are recorded (audit log) and, where necessary, documented by contractual addendum.

16. Customer obligations and content

16.1 The Customer warrants that published information, events and media are accurate, current, lawful and consistent with third-party rights (copyright, personality rights, trademarks, unfair competition law).

16.2 Prohibited in particular: misleading or unfair content, unlawful or immoral content, incitement to hatred, mass or automated publishing (spam), and any misuse of the distribution network.

16.3 The Customer obtains the necessary consents for identifiable persons appearing in supplied media.

16.4 Hango may remove or refuse any content contrary to this article, without compensation, the Customer remaining solely responsible for the content it supplies. The Customer shall indemnify and hold Hango harmless from any third-party claims in this respect.

17. Licence over Customer content

17.1 The Customer grants Hango, for the duration of the contract, a non-exclusive, worldwide, royalty-free licence to use, reproduce, technically adapt and distribute the supplied content solely for the performance of the Services, including distribution to eligible Partners.

17.2 For content produced by Hango under the Services (photos, videos, visuals), the Customer receives, upon full payment, a right of use for the promotion of its own venue. Hango retains the right to use such productions for reference and promotion of its own services, absent the Customer's written objection.

18. Hango intellectual property

Hango's trademarks, logos, interfaces, databases and software remain the exclusive property of SwissNights Sàrl. No rights are transferred to the Customer beyond the use of the Services under these Terms.

19. Data protection

19.1 Hango processes personal data in accordance with its Privacy Policy, the Swiss FADP and, where applicable, the GDPR.

19.2 To the extent Hango processes data on the Customer's behalf under Hango Social, the parties agree that Hango acts with due care, upon the Customer's reasonable instructions, and implements appropriate technical and organizational measures.

20. Confidentiality

Each party shall keep confidential the other party's non-public information obtained under the contract, during its term and for three years thereafter. Statutory disclosure obligations remain reserved.

21. Warranties and liability

21.1 Hango performs the Services with professional care, without warranting uninterrupted platform availability, audience volumes, specific rankings or commercial results.

21.2 Hango's liability is excluded to the extent permitted by law. It is in any event limited to direct damage caused by gross negligence or intent; liability for slight negligence is excluded.

21.3 To the extent permitted by law, Hango's aggregate liability is capped at the amounts actually paid by the Customer for the Services during the twelve months preceding the damaging event.

21.4 Hango is not liable for Partners' editorial decisions, third-party platforms (Meta, Google), content supplied by the Customer, or indirect damage (lost profit, data loss, reputational harm).

22. Force majeure

Neither party is liable for non-performance due to extraordinary, unforeseeable circumstances beyond its control (disaster, major infrastructure failure, cyber-attack, act of authority, strike). Affected obligations are suspended for the duration of the event; either party may terminate if the impediment exceeds 60 days.

23. Subcontracting and assignment

23.1 Hango may use qualified auxiliaries and subcontractors for the performance of the Services (art. 101 CO), notably for content production; Hango remains liable towards the Customer.

23.2 The Customer may not assign the contract or its rights without Hango's written consent. Hango may assign the contract to a group company or in the context of a restructuring.

24. Changes to the Services and the Terms

24.1 Hango continuously develops its Services and may modify their features provided the essence of the agreed deliverables is preserved.

24.2 Hango may amend these Terms for the future. Substantial amendments are announced at least 30 days before entry into force; absent objection or termination by the Customer for the nearest possible date, they are deemed accepted. Previously accepted versions continue to govern periods already contracted.

25. Electronic signature and evidence

25.1 Contracts and addenda are concluded by electronic signature on the Portal (acceptance checkbox, signer identity, signature trace, timestamp, IP address, cryptographic hash of the document). The parties recognize this form as valid between them and waive reliance on the absence of written form within the meaning of art. 13 et seq. CO, to the extent permitted by law.

25.2 Hango's logs, records and archived documents constitute evidence between the parties, subject to proof to the contrary.

26. Final provisions

26.1 Should any provision of these Terms be invalid or unenforceable, the validity of the remaining provisions is unaffected; the provision concerned shall be replaced by a valid rule of equivalent economic effect.

26.2 A party's failure to enforce a right does not constitute a waiver of that right.

26.3 These Terms, the Distribution Policy, the Privacy Policy and the signed individual agreement constitute the entire agreement of the parties.

27. Governing law and venue

The contract is governed by Swiss substantive law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive venue: Lausanne (VD), subject to mandatory venues.